Important information regarding Covid-19
Posted 26 March
Dear valued patients,
Please take note of these important changes to our appointments system.
- From the 30th March 2020, ALL consultations will be initially conducted by phone. Your doctor or reception staff will inform you whether a face-to-face examination is then required. This is to minimise the risk of infection to our staff and also to encourage people to remain at home and reduce their risk of both catching or spreading the virus.
- Services such as the provision of referrals and prescriptions can be conducted over the phone and sent electronically or faxed as required.
IF YOU HAVE POSSIBLE COVID-19 SYMPTOMS
- We ask all patients with possible infectious illness symptoms (fever, night sweats, chills, cough, shortness of breath, sore throat) NOT TO ENTER THE PRACTICE. Instead please call the practice first on 3366 4663. This is especially important if you have been overseas in the past 14 days or been close contact with a coronavirus case – but as more community spread of covid occurs, anyone can be at risk of infection.
- If it has been determined by the phone consultation that a patient has an infectious illness and requires a physical examination – we ask that patients drive or be driven to the practice but remain in their car until the doctor has phoned and is ready to examine them.
- If you are unwell and require examination please wear a mask to reduce risk of transmission to our staff.
- If you are unwell and payment is required, we kindly ask that you provide reception with these details by phone.
IF YOU DO NOT HAVE COVID SYMPTOMS
- For patients without symptoms of Covid-19: once staff inform you by phone that you are suitable to enter the practice you will be asked to enter via the usual main doors.
- We ask that you be mindful of social distancing and remain 1.5m away from others.
- We kindly ask that you turn up to your appointment alone. If you have children, please limit other family members from coming.
- We will continue to provide our usual services such as vaccinations programs (including Influenza vaccinations and childhood immunisations).
- We also ask that patients continue to be kind to our reception staff who are currently working very hard to implement all these added processes.
The reason we have had to make the difficult decision to change the way we operate is to protect our patients and staff during the Coronavirus Pandemic.
Our priority is to look after our patients and staff and provide with an environment which is safe. This will ensure we continue to provide adequate care to all of our patients; particularly those with compromised health and the elderly.
CAN I GET A COVID TEST?
We have seen around the Globe that the Coronavirus is not always easy to detect with symptoms ranging from a very mild cold to severe respiratory illness. Currently, due to restricted numbers of test kits, only patients that meet a strict criteria can be offered Covid-19 testing – please see the QLD health Coronavirus quiz to see if you meet that criteria, but be aware that testing criteria may change day to day so we are happy to discuss with you during your phone appointment.
CAN I GET A COVID MEDICAL CERTIFICATE?
We cannot issue certificates of clearance based on testing. If you have had exposure to someone with COVID-19 or you are unwell and have travelled back to Australia then you must self-quarantine for 14 days. Please see the following link on detailed information for self-quarantine:
We appreciate your patience and understanding during this time and hope to provide you with the same high level of care that you have come to know from our practice.
You may have many questions about COVID19. Below are some helpful and RELIABLE resources about the virus and how to manage. It is important to get your information from an accurate and up to date source, as the situation is rapidly changing. We have tried to summarise some of the expert advice found in these links below, but please read from the experts or ring us if you have further questions.
The Queensland Health website provides up to date advice:
FAQs – This WHO site has answers to common questions.
This WHO link includes protective measures such as hand washing and using masks
This is a helpful website which also provides practical information for different ages