CORONAVIRUS (COVID-19)

Important information regarding Covid-19

Posted 26 March

Dear valued patients,

Please take note of these important changes to our appointments system.

TELEPHONE CONSULTATION

IF YOU HAVE POSSIBLE COVID-19 SYMPTOMS

IF YOU DO NOT HAVE COVID SYMPTOMS

OTHER SERVICES

The reason we have had to make the difficult decision to change the way we operate is to protect our patients and staff during the Coronavirus Pandemic. 

Our priority is to look after our patients and staff and provide with an environment which is safe.  This will ensure we continue to provide adequate care to all of our patients; particularly those with compromised health and the elderly.

CAN I GET A COVID TEST?

We have seen around the Globe that the Coronavirus is not always easy to detect with symptoms ranging from a very mild cold to severe respiratory illness.  Currently, due to restricted numbers of test kits, only patients that meet a strict criteria can be offered Covid-19 testing – please see the QLD health Coronavirus quiz to see if you meet that criteria, but be aware that testing criteria may change day to day so we are happy to discuss with you during your phone appointment.

https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/novel-coronavirus-quiz

CAN I GET A COVID MEDICAL CERTIFICATE?

We cannot issue certificates of clearance based on testing.  If you have had exposure to someone with COVID-19 or you are unwell and have travelled back to Australia then you must self-quarantine for 14 days.  Please see the following link on detailed information for self-quarantine:

https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/take-action/self-quarantine

We appreciate your patience and understanding during this time and hope to provide you with the same high level of care that you have come to know from our practice.

You may have many questions about COVID19. Below are some helpful and RELIABLE resources about the virus and how to manage. It is important to get your information from an accurate and up to date source, as the situation is rapidly changing. We have tried to summarise some of the expert advice found in these links below, but please read from the experts or ring us if you have further questions. 

The Queensland Health website provides up to date advice:

https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19

FAQs – This WHO site has answers to common questions.

https://www.who.int/news-room/q-a-detail/q-a-coronaviruses

This WHO link includes protective measures such as hand washing and using masks

https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

This is a helpful website which also provides practical information for different ages

https://www.gps-can.com.au

Ashgrove Family Practice