About Us

 

Our Practice

We aim to have you feel that you and your family have been well cared for, therefore focusing on prevention in order to achieve and maintain optimum health.

We are conveniently located close to Red Hill, Paddington, Bardon, The Gap, Enoggera, Newmarket and Alderley.

 

Our Team:

Taking care of you and your family is our main priority. We are well equipped to help with all your ongoing health requirements, whether your needs are long term continuity of care or short term illness.

 

Practice Hours

Monday – Friday, 8:00 – 18:00
Saturday, 9:00 – 12:00

 

Appointments

Consultations are by appointment and these are made at fifteen-minute intervals. If you have a number of problems or a complex issue to discuss with the doctor please let the receptionist know so that a longer time can be allocated. Emergencies are attended to promptly.

 

Cancellation

Due to a high demand of appointments at Ashgrove Family Practice, we have a cancellation policy in place. If you are unable to attend your appointment for any reason we ask that you contact the practice a minimum of two hours before your appointment time. We are consistently heavily booked and missed appointments may deprive another patient of an appointment.

 

After hours arrangements

This service is looked after by several providers such as The Family Care Group, who can be contacted on 3831 9999, and Brisbane After Hours Doctors 1300 466337.

 

Home Visits

Home visits are provided for regular patients who are unable to attend the surgery.

 

Repeat Prescriptions or referrals

We do not usually provide routine scripts or referrals without a consultation, and will only provide one in specific cases at the discretion of the individual doctor.

A fee of $15 may be charged for any script or referral provided.

 

Your rights

If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or practice manager. You may prefer to write to us. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery, please phone the Health Quality & Complaints Commission on 3120 5999 or by email info@hqcc.qld.gov.au.

 

Ashgrove Family Practice